How to place an order:
Email your order to sales@schmidtrheaglass.com If you are ordering glass figures, please specify if you want the mini or large size figure, along with your color choice. Please give us your second color choice in case your first selection is not available for immediate delivery.

Colors options are:
Apricot, Aqua Green, Cobalt Blue, Gold, Lime, Pink, Purple & Black/White .

We will notify you of availability and ship date. Or you may fax your order to 530 265 3635.

We will confirm your order within 3 business days for ship date and availability.

Method of payment:
We accept Mastercard and Visa. You may fax your credit card number along with expiration date, or please provide best phone number to reach you…you can specify best time to call as well.

When can I expect my order?
Most orders will be shipped within 3 to 5 business days from receipt of confirmation.

If we do not have your preferred color of glass figure or paperweight in stock, we will email you and let you know of other color options available for immediate shipment.

Can I change or cancel my order?
Yes, if you do so within 24 hours of placing your order.

Shipping methods:
We ship all orders via UPS ground or USPS Priority Mail. Cost of shipping is added to your bill. We will notify you of shipping costs when you place your order. We also offer expedited shipping.

Shipping status and tracking:
As soon as your order ships, you will receive a tracking number via email. If your order was sent via UPS, you can track your package at http://www.ups.com.

Sales Tax
8.875% sales tax will be charged to all orders shipped to California addresses.

Returns and exchanges:
If you receive a damaged item, please do not ship it back to us or throw it away. For orders received damaged, please contact us within 3 days after receiving your damaged package by emailing us. We will contact UPS and file a claim for you, and we will do our best to ship replacements to you as quickly as possible. You must keep the damaged item, box and all packing materials. UPS will inspect the item and package within 5 business days and ship it back to us at no cost to you.

If you are not 100% satisfied with your glass or jewelry, you may return any undamaged item (unworn jewelry) in its original condition within 1 weeks of receipt. Your returned item must be shipped insured in case of damage or loss. Upon our receipt of the item we will re-credit your credit card less the shipping charges. You must call for a RA (return authorization) number. We do not accept merchandise back without an RA #. We also do not accept merchandise that has been damaged by the customer, visibly worn, or returned beyond the one week period of receipt. Shipping charges are not refundable.

Glass is fragile, we do not warranty against breakage over the lifetime of the piece.